Terrorism Reporting Process

The document outlines Trustname's process for reporting online terrorism, as defined by the UN. It specifies the limited role of a domain registrar in addressing such content and emphasizes the importance of involving law enforcement.

Key Takeaways

• Definition and Collaboration - Terrorism involves acts of violence intended to intimidate or coerce populations. We work with the UN Counter-Terrorism Committee and Tech Against Terrorism to verify such reports.
• Immediate Action - Users must first report any suspected terrorism-related content to their local law enforcement before contacting us, as we cannot determine criminality independently.
• Reporting Procedure - Reports can also be made to the domain owner via Whois details or submitted to us using our Abuse Report Form with valid evidence.
• Handling Legal Requests - For law enforcement, we process valid court orders or subpoenas from Estonia, Germany, Canada, or the United States and notify the registrant of any legal actions.
• Jurisdiction and Responsibility - We act only under lawful authority and ICANN policies, maintaining domain systems but not moderating site content unless legally required to intervene.

Definition

The United Nations defines terrorism as any act intended to cause death or serious bodily injury to civilians or noncombatants, to intimidate a population, or to compel a government or international organization to do or refrain from doing any act. We work with the Executive Directorate of the United Nations Security Council Counter-Terrorism Committee (Tech Against Terrorism) to validate reports of terrorism.

Your Action Plan

• First, Contact Law Enforcement: Always report illegal activity to your local law enforcement authorities. Trustname cannot determine whether something is illegal, but we regularly collaborate with law enforcement agencies worldwide to combat online illegal activity.
• Inform the Registrar: You can also file a report with the domain name registrant. Most Registrars and website owners do not want to harbor terrorists and will take swift action if they learn of illegal content on their sites.

  You can contact them using the information you find by performing a Whois search; this may provide a link to a contact form or their email address. Look for a line that starts with "Registrant Email". If they are using our Whois Privacy Protection Service (WHOISPPS), you can use the contact privacy form.

Law Enforcement Agency

If you are a law enforcement agency submitting a court order or subpoena to Trustname, you can submit it here and select the Abuse Report Form - Court Order or Criminal/Civil Subpoena.

What Will Happen

Upon receipt of such a request via our Abuse Report Form, Trustname will :

1. Respond with a case number.
2. Investigate your complaint, including validating the order. Please note that we, as a Registrar, will only accept court orders issued by or domesticated in the courts of Estonia, Germany, Canada, or the United States.
3. We will add the site, category, date, and resolution of your complaint to our internal database. Your personal information is not recorded there.
4. We will notify the domain name registrant of the order against its domain so that the registrant may contest the order in the appropriate court or otherwise pursue appropriate legal remedies.

Please Keep In Mind

• We cannot guarantee any particular outcome, but we will review your complaint and contact you only if necessary.
• Your complaint will be evaluated on its merits and addressed as appropriate.
• You will not receive any updates regarding the evaluation or outcome of the complaint. It is entirely at the discretion of the domain registrant whether or not to respond to you.
• We reserve the right to use your complaint to prove abuse to our customer, if necessary.
• Complaints are tracked by our team to improve anti-abuse processes and mitigate threats.
• If you submit your report using the Abuse Report Form, you will not receive further notification of receipt for additional submissions from your email address within 24 hours.
• The support code to submit this type of abuse report is S7Q-TRSM-Y9W.

Remember

• Limited Role – Domain name Registrars, such as Trustname, only maintain the system of domain names (example.org) that uniquely identify websites. They are not responsible for the content of the sites to which those domain names point. This means that if you dislike a site or its content, you should first contact the domain owner, then the service that hosts the site (web hosting service), and, if necessary, your local law enforcement authorities. As a domain Registrar, we can only act on court orders issued by or domesticated in the courts of Estonia, Germany, Canada, or the United States.
• ICANN Compliance – According to the ICANN Registrar Accreditation Agreement (RAA) and Estonian law, as a Registrar, we are not authorized to take independent action against a domain based on third-party allegations. The responsibility for content and activities related to a domain lies with its administrator. However, in accordance with our role as an accredited Registrar, we will take action against a domain administrator if we receive a valid court order or a request from an ICANN-recognized authority.
• Our responsibilities – As a Registrar, include addressing issues such as Botnets, Malware, Pharming, Phishing, Spam, DNS security threats, and trademark infringement , as detailed by ICANN. For more information and our recommended solutions to these issues, please refer to the related articles on ICANN's website.