Your domain name is more than just an online address; it’s a core part of your brand. When customers think of your business and want to check out your website, your domain name is their first step. It is the cornerstone for engaging with your brand and the central point of your reputation online. At Trustname, we recognize how valuable your domain name is. That’s why we’ve developed an advanced Abuse Reporting System to protect your domain and other digital assets from bad actors who try to exploit them. These cybercriminals often threaten website owners with fake abuse reports and false claims, attempting to damage your brand’s reputation until your registrar de-lists your domain unless you meet their ransom demands. When you buy a domain name from Trustname, you get much more than just a web address. You’re investing in brand protection that prioritizes your interests and stands by your side when it matters most. We understand the importance of your domain to your business, which is why Trustname is the best choice for niche projects vulnerable to abuse. <h2 data-identifyelement="496">Catering to Abuse-Prone Businesses</h2> If your business is vulnerable to abuse, Trustname is your best bet. Let’s explore our unwavering commitment to safeguarding your web address. We promise to provide exceptional service and support whenever you need help with your domain names. Here’s what you can expect from us: <div class="callout callout--primary" data-identifyelement="505"><h3 data-identifyelement="506">30-Day Unconditional Domain Name Recovery</h3>Running a business is challenging, and it’s easy to overlook your domain name renewal notices from your registrar—we get it. Life happens, and you often have more pressing matters than keeping track of your domain’s expiration date. When you trust your domain name with Trustname (notice the clever wordplay there ;)), you retain ownership and exclusive access to your expired domain for up to 30 days after its expiration—no strings attached. What’s more? No matter your domain extension or registry policy, renewing your subscription only requires the standard renewal fee to get your site’s URL back up and running!</div><div class="callout callout--warning" data-identifyelement="514"><h3 data-identifyelement="515">Hassle-Free Domain Transfer Policy</h3>Not everything is meant to last forever (even good things). If you ever decide to move your domain to a different registrar (we doubt you’d want to though ;)) or your provider wants to migrate from Trustname, we’ve made the process super easy for you. We respect your freedom, and while we hope you’ll stick with us, moving on from our service is just as easy as signing up. And here’s the best part: your domain name doesn’t need to stay 60 days with us—since registration or the last renewal date—as specified by the Internet Corporation for Assigned Names and Numbers (ICANN). You can transfer it out anytime, anywhere you want—it’s your right. Trustname avoids unnecessary restrictions like additional transfer locks disguised as security measures. Simply contact our team, and we’ll initiate a transfer immediately.</div><div class="callout callout--default" data-identifyelement="520"><h3 data-identifyelement="521">Registrant-Centric Approach to Abuse &amp; Dispute Resolution</h3>At Trustname, you have the final say over your domain—many other registrars don’t seem to know that. We are the only registrar that prioritizes your interests in any domain dispute. If your domain is reported, we’ll notify you immediately. We will never use your web address as a bargaining chip in disputes or allow cybercriminals to leverage it to damage your brand’s reputation. Unlike other registrars, we won’t rush to seize your domain under pressure from bad actors or the public. Your rights and domain ownership are always our top priority. Our dedicated compliance team ensures that all domain disputes and abuse reports are handled fairly and transparently. When you trust us with your domain, we promise to always be your safe haven.</div><h2 data-identifyelement="529">How Trustname Responds to Abuse Reports</h2> To protect you and your brand’s reputation from unfounded abuse claims, we’ve established a clear and effective abuse report policy. Here’s how we handle abuse reports for your domain name:<ul class="list-bullet" data-identifyelement="509"><li data-identifyelement="533">We receive abuse reports through a “<a data-identifyelement="534" href="https://trustdomain.freshdesk.com/support/tickets/new" rel="noreferrer" target="_blank">Report Abuse</a>” form where the complainant gives all the necessary details.</li><li data-identifyelement="535">We ignore abuse reports from free email services such as @gmail.com or @proton.me.</li><li data-identifyelement="536">Before taking any action, we require the complainant to send the abuse report to you and your hosting provider, with all the necessary evidence. Rest assured, we’ll notify you immediately when an abuse report is made.</li><li data-identifyelement="537">We demand real, irrefutable evidence of abuse to support any report.</li><li data-identifyelement="538">We verify that the location from where the abuse report was sent matches your location as the domain owner. This ensures that the jurisdiction of a possible infringement matches the jurisdiction where you, the registrant, are located. If the jurisdictions don’t match (which is often the case), we’ll ignore such reports as the jurisdiction specified has no legal authority over your domain.</li><li data-identifyelement="539" dir="ltr">Rest assured that we will never take action against your domain name without first conducting a thorough investigation and obtaining sufficient evidence. This applies regardless of the number of abuse reports received, especially those submitted by commercial entities such as LegitScript LLC, BrandShield LTD, and Netcraft. These entities are often financially motivated to target domain names on behalf of competitors. Additionally, these US-based organizations operate outside the scope of our European jurisdiction and cannot influence our decision-making without clear legal grounds.</li><li data-identifyelement="539" dir="ltr">With our two-tier domain privacy activated, we’ll only disclose your contact information if compelled by three simultaneous court orders in Estonia, the US, and St. Kitts and Nevis. This legal requirement underscores our commitment to your privacy. We strongly recommend using Trustname’s two-tier protection to protect your valuable domains.</li><li data-identifyelement="540">As a pharmacy-friendly domain registrar, we recognize that the world needs easy access to healthcare globally, and we support brands that sell over-the-counter and prescription drugs for diseases such as malaria, hepatitis, HIV, AIDS, and other chronic diseases, particularly in developing countries.</li><li data-identifyelement="541">After notifying you of any report made on your domain, we will always give you, the domain registrant, the opportunity to respond to claims and resolve any issues before taking any action. You can even transfer your domain name out of Trustname if you decide it’s in your best interest.</li><li data-identifyelement="542">We promptly investigate any reports of child abuse to make sure they are legit before taking the necessary action.</li></ul>Many webmasters today are extorted by cybercriminals who threaten to report their domains and have them banned unless their demands are met. Our Abuse Report Policy protects your domain name and brand’s reputation from wrongful attempts to disrupt your website with fraudulent reports. Our <a href="https://trustname.com/help/article/202000025104-abuse-reporting-procedures" rel="noreferrer" target="_blank">Abuse Reporting System</a> follows the DNS Abuse Framework, targeting specific abuse categories that require action. <h2 data-identifyelement="550">Enhanced WHOIS Privacy: Multi-Jurisdictional Legal Data Access</h2> At Trustname, WHOIS protection goes beyond the basics. While most registrars simply replace your WHOIS data with forwarding service details, we employ a multi-layered strategy across different legal jurisdictions. First, we use fake details from proxy companies in various countries and regions to keep your registration and contact information private. Next, we set up strict legal barriers before any WHOIS data can be assessed on our platforms. Only court orders across three regions—The United States, St. Kitts and Nevis, and Estonia, where Trustname operates— are accepted. To get these court orders, a complaint would need to prove your brand is breaking laws in these three countries simultaneously. By using multiple jurisdictions to protect your domain, we create a complex legal framework. Though this approach is more costly, it underscores our commitment to ensuring the utmost security of your WHOIS information. <h2 data-identifyelement="550" dir="ltr">Perfect Privacy LLC Formally Owns Your Domains</h2> At Trustname, we respect your privacy and are committed to protecting it. To further protect your privacy, we offer the ability to register domain names under the name of our proxy service, Perfect Privacy LLC. By default, domain names are registered under Perfect Privacy LLC's contact name, not yours, unless you specifically request otherwise. You should be aware that while Perfect Privacy LLC is listed as the registered proxy owner of the domain name, the proxy company merely acts as an intermediary. Perfect Privacy LLC does not have actual ownership of the domain name you are associated with. Ownership of the domain name is legally vested in you from the registration date; Trustname guarantees it. In the event of any legal issues regarding the domain name, these matters will first be addressed to Perfect Privacy LLC as the official registered owner of the domain name. The proxy company will be the first contact for any legal notices or disputes. Trustname will ensure that you are promptly notified of any legal claims or actions related to your domain name, giving you additional time to react and handle legal matters effectively. You have the option at any time to request that the domain name's registration be formally transferred to you. This transfer means that you will be officially registered as the domain name's owner with the relevant registry operator. To make this change, you can change the contact information associated with the domain name in your Trustname account to reflect your information. <h2 data-identifyelement="562">Trustname: Five Principles We Live By</h2> At Trustname, we follow these principles to ensure fairness, transparency, and integrity in web address management and dispute resolution:<ol class="list-colored" data-identifyelement="566"><li data-identifyelement="567">Evidence-Based Action: Any report of domain abuse must be supported by clear and concrete evidence. This requirement discourages most complainants, and failure to provide evidence means we’ll invalidate the report immediately.</li><li data-identifyelement="569">Legal Compliance: We align with international and local policies, including ICANN regulations, and are bound by the laws of the jurisdictions where we operate, specifically Estonia. However, if your domain violates regulations, you still have the option to transfer it out if you wish.</li><li data-identifyelement="571">Presumption of Innocence: We presume you are innocent until proven otherwise. We won’t take action against a domain without substantial evidence or legal direction. Sanctions or actions are only considered a last resort, reserved for situations with compelling evidence or a court order.</li><li data-identifyelement="573">Transparency and Fairness: Our dispute resolution process is clear, fair, and allows you to appeal decisions and present your perspective. Transparency is our watchword.</li><li data-identifyelement="575">The Golden Principle of Self-Doubt: We acknowledge that making decisions in domain management can be difficult. We ensure careful consideration, ongoing re-evaluation, expert consultation, and a balance between enforcing policies and adapting to unique cases.</li></ol>Unlike other registrars who find it easier to just de-list reported domains unfairly, we take the time needed—weeks or even months—to thoroughly investigate, giving you ample opportunity to resolve any issues. Trustname upholds these principles in every aspect of our services. By following these standards, we aim to build trust and provide the best possible experience for our customers. We only care about your satisfaction and security. <h2 data-identifyelement="583">Your Domain Name Is Secure With Trustname</h2> At Trustname, we understand how complex online disputes can be. To ensure you are treated fairly, we require that each complaint is supported with concrete evidence of infringement. This approach means we never take action unless it’s both fair and justified. <div class="callout callout--success" data-identifyelement="589">Our commitment extends to handling DNS abuse reports and disputes with a presumption of your innocence. Domain owners have rights that many registrars ignore, often de-listing domains after only a few reports. Trustname only takes action when compelled by legal authorities, particularly the Estonian court. This policy reflects our commitment to protecting your web address and brand’s reputation while resolving complaints efficiently and judiciously.</div>These <a data-identifyelement="513" href="https://supportdomain.freshdesk.com/support/solutions/articles/202000025989-the-power-of-a-trusted-domain-registrar">guiding principles</a> form the backbone of our ethical and responsible approach to domain registration and management. <h2 data-identifyelement="594">Who Is Trustname?</h2> Founded in Europe in 2021, Trustname is a rapidly growing domain registrar offering affordable, feature-rich domain names. We make it easy for individuals, businesses, and organizations to set up their websites quickly and conveniently. We offer top-notch, user-centric domain registration and web hosting services. At Trustname, you can get a .com domain name for just $9.99 per year, making us one of the most cost-effective options for a 5-year renewal term. In addition to our core services, we give you everything you need to build and grow your online presence, including domain registration, web hosting, URL forwarding, email hosting, and more. Every domain registration at Trustname includes a free SSL certificate, an email account, and the Ultimate 99.9% Uptime Anycast DNS. Our commitment to exceptional domain management is backed by robust privacy protection. Our unique two-tier domain privacy service hides your personal contact information in the WHOIS database with generic details on two layers, ensuring your data remains secure. The best part? This two-tier protection is included for free with every domain. <h2 data-identifyelement="612">We Can’t Wait to Have You at Trustname</h2> Experience unparalleled domain privacy and brand protection with Trustname—where your needs come first!

 Your domain name is more than just an online address; it’s a core part of your brand. When customers think of your business and want to check out your website, your domain name is their first step. It is the cornerstone for engaging with your brand and the central point of your reputation online.     At Trustname, we recognize how valuable your domain name is. That’s why we’ve developed an advanced Abuse Reporting System to protect your domain and other digital assets from bad actors who try to exploit them. These cybercriminals often threaten website owners with fake abuse reports and false claims, attempting to damage your brand’s reputation until your registrar de-lists your domain unless you meet their ransom demands.     When you buy a domain name from Trustname, you get much more than just a web address. You’re investing in brand protection that prioritizes your interests and stands by your side when it matters most. We understand the importance of your domain to your business, which is why Trustname is the best choice for niche projects vulnerable to abuse.     Catering to Abuse-Prone Businesses     If your business is vulnerable to abuse, Trustname is your best bet. Let’s explore our unwavering commitment to safeguarding your web address.     We promise to provide exceptional service and support whenever you need help with your domain names. Here’s what you can expect from us:      30-Day Unconditional Domain Name Recovery  Running a business is challenging, and it’s easy to overlook your domain name renewal notices from your registrar—we get it. Life happens, and you often have more pressing matters than keeping track of your domain’s expiration date.     When you trust your domain name with Trustname (notice the clever wordplay there ;)), you retain ownership and exclusive access to your expired domain for up to 30 days after its expiration—no strings attached.     What’s more? No matter your domain extension or registry policy, renewing your subscription only requires the standard renewal fee to get your site’s URL back up and running!    Hassle-Free Domain Transfer Policy  Not everything is meant to last forever (even good things). If you ever decide to move your domain to a different registrar (we doubt you’d want to though ;)) or your provider wants to migrate from Trustname, we’ve made the process super easy for you. We respect your freedom, and while we hope you’ll stick with us, moving on from our service is just as easy as signing up.     And here’s the best part: your domain name doesn’t need to stay 60 days with us—since registration or the last renewal date—as specified by the Internet Corporation for Assigned Names and Numbers (ICANN). You can transfer it out anytime, anywhere you want—it’s your right. Trustname avoids unnecessary restrictions like additional transfer locks disguised as security measures. Simply contact our team, and we’ll initiate a transfer immediately.    Registrant-Centric Approach to Abuse & Dispute Resolution  At Trustname, you have the final say over your domain—many other registrars don’t seem to know that. We are the only registrar that prioritizes your interests in any domain dispute. If your domain is reported, we’ll notify you immediately.     We will never use your web address as a bargaining chip in disputes or allow cybercriminals to leverage it to damage your brand’s reputation. Unlike other registrars, we won’t rush to seize your domain under pressure from bad actors or the public. Your rights and domain ownership are always our top priority.     Our dedicated compliance team ensures that all domain disputes and abuse reports are handled fairly and transparently. When you trust us with your domain, we promise to always be your safe haven.   How Trustname Responds to Abuse Reports     To protect you and your brand’s reputation from unfounded abuse claims, we’ve established a clear and effective abuse report policy. Here’s how we handle abuse reports for your domain name:   We receive abuse reports through a “Report Abuse” form where the complainant gives all the necessary details.  We ignore abuse reports from free email services such as @gmail.com or @proton.me.  Before taking any action, we require the complainant to send the abuse report to you and your hosting provider, with all the necessary evidence. Rest assured, we’ll notify you immediately when an abuse report is made.  We demand real, irrefutable evidence of abuse to support any report.  We verify that the location from where the abuse report was sent matches your location as the domain owner. This ensures that the jurisdiction of a possible infringement matches the jurisdiction where you, the registrant, are located. If the jurisdictions don’t match (which is often the case), we’ll ignore such reports as the jurisdiction specified has no legal authority over your domain.  Rest assured that we will never take action against your domain name without first conducting a thorough investigation and obtaining sufficient evidence. This applies regardless of the number of abuse reports received, especially those submitted by commercial entities such as LegitScript LLC, BrandShield LTD, and Netcraft. These entities are often financially motivated to target domain names on behalf of competitors. Additionally, these US-based organizations operate outside the scope of our European jurisdiction and cannot influence our decision-making without clear legal grounds.  With our two-tier domain privacy activated, we’ll only disclose your contact information if compelled by three simultaneous court orders in Estonia, the US, and St. Kitts and Nevis. This legal requirement underscores our commitment to your privacy. We strongly recommend using Trustname’s two-tier protection to protect your valuable domains.  As a pharmacy-friendly domain registrar, we recognize that the world needs easy access to healthcare globally, and we support brands that sell over-the-counter and prescription drugs for diseases such as malaria, hepatitis, HIV, AIDS, and other chronic diseases, particularly in developing countries.  After notifying you of any report made on your domain, we will always give you, the domain registrant, the opportunity to respond to claims and resolve any issues before taking any action. You can even transfer your domain name out of Trustname if you decide it’s in your best interest.  We promptly investigate any reports of child abuse to make sure they are legit before taking the necessary action.   Many webmasters today are extorted by cybercriminals who threaten to report their domains and have them banned unless their demands are met. Our Abuse Report Policy protects your domain name and brand’s reputation from wrongful attempts to disrupt your website with fraudulent reports.     Our Abuse Reporting System follows the DNS Abuse Framework, targeting specific abuse categories that require action.     Enhanced WHOIS Privacy: Multi-Jurisdictional Legal Data Access     At Trustname, WHOIS protection goes beyond the basics. While most registrars simply replace your WHOIS data with forwarding service details, we employ a multi-layered strategy across different legal jurisdictions. First, we use fake details from proxy companies in various countries and regions to keep your registration and contact information private.     Next, we set up strict legal barriers before any WHOIS data can be assessed on our platforms. Only court orders across three regions—The United States, St. Kitts and Nevis, and Estonia, where Trustname operates— are accepted. To get these court orders, a complaint would need to prove your brand is breaking laws in these three countries simultaneously.     By using multiple jurisdictions to protect your domain, we create a complex legal framework. Though this approach is more costly, it underscores our commitment to ensuring the utmost security of your WHOIS information.     Perfect Privacy LLC Formally Owns Your Domains     At Trustname, we respect your privacy and are committed to protecting it. To further protect your privacy, we offer the ability to register domain names under the name of our proxy service, Perfect Privacy LLC. By default, domain names are registered under Perfect Privacy LLC's contact name, not yours, unless you specifically request otherwise.     You should be aware that while Perfect Privacy LLC is listed as the registered proxy owner of the domain name, the proxy company merely acts as an intermediary. Perfect Privacy LLC does not have actual ownership of the domain name you are associated with. Ownership of the domain name is legally vested in you from the registration date; Trustname guarantees it.     In the event of any legal issues regarding the domain name, these matters will first be addressed to Perfect Privacy LLC as the official registered owner of the domain name. The proxy company will be the first contact for any legal notices or disputes. Trustname will ensure that you are promptly notified of any legal claims or actions related to your domain name, giving you additional time to react and handle legal matters effectively.     You have the option at any time to request that the domain name's registration be formally transferred to you. This transfer means that you will be officially registered as the domain name's owner with the relevant registry operator. To make this change, you can change the contact information associated with the domain name in your Trustname account to reflect your information.     Trustname: Five Principles We Live By     At Trustname, we follow these principles to ensure fairness, transparency, and integrity in web address management and dispute resolution:   Evidence-Based Action: Any report of domain abuse must be supported by clear and concrete evidence. This requirement discourages most complainants, and failure to provide evidence means we’ll invalidate the report immediately.  Legal Compliance: We align with international and local policies, including ICANN regulations, and are bound by the laws of the jurisdictions where we operate, specifically Estonia. However, if your domain violates regulations, you still have the option to transfer it out if you wish.  Presumption of Innocence: We presume you are innocent until proven otherwise. We won’t take action against a domain without substantial evidence or legal direction. Sanctions or actions are only considered a last resort, reserved for situations with compelling evidence or a court order.  Transparency and Fairness: Our dispute resolution process is clear, fair, and allows you to appeal decisions and present your perspective. Transparency is our watchword.  The Golden Principle of Self-Doubt: We acknowledge that making decisions in domain management can be difficult. We ensure careful consideration, ongoing re-evaluation, expert consultation, and a balance between enforcing policies and adapting to unique cases.   Unlike other registrars who find it easier to just de-list reported domains unfairly, we take the time needed—weeks or even months—to thoroughly investigate, giving you ample opportunity to resolve any issues.     Trustname upholds these principles in every aspect of our services. By following these standards, we aim to build trust and provide the best possible experience for our customers. We only care about your satisfaction and security.     Your Domain Name Is Secure With Trustname     At Trustname, we understand how complex online disputes can be. To ensure you are treated fairly, we require that each complaint is supported with concrete evidence of infringement. This approach means we never take action unless it’s both fair and justified.      Our commitment extends to handling DNS abuse reports and disputes with a presumption of your innocence. Domain owners have rights that many registrars ignore, often de-listing domains after only a few reports. Trustname only takes action when compelled by legal authorities, particularly the Estonian court. This policy reflects our commitment to protecting your web address and brand’s reputation while resolving complaints efficiently and judiciously.   These guiding principles form the backbone of our ethical and responsible approach to domain registration and management.     Who Is Trustname?     Founded in Europe in 2021, Trustname is a rapidly growing domain registrar offering affordable, feature-rich domain names. We make it easy for individuals, businesses, and organizations to set up their websites quickly and conveniently.     We offer top-notch, user-centric domain registration and web hosting services. At Trustname, you can get a .com domain name for just $9.99 per year, making us one of the most cost-effective options for a 5-year renewal term.     In addition to our core services, we give you everything you need to build and grow your online presence, including domain registration, web hosting, URL forwarding, email hosting, and more. Every domain registration at Trustname includes a free SSL certificate, an email account, and the Ultimate 99.9% Uptime Anycast DNS.     Our commitment to exceptional domain management is backed by robust privacy protection. Our unique two-tier domain privacy service hides your personal contact information in the WHOIS database with generic details on two layers, ensuring your data remains secure.     The best part? This two-tier protection is included for free with every domain.     We Can’t Wait to Have You at Trustname     Experience unparalleled domain privacy and brand protection with Trustname—where your needs come first! 

Legal

General

Why Your Domain Name Is Safe With Trustname

 We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Trustname or through us from our partners and/or affiliates (collectively “Services”).     General Terms  Please be aware that by completing your purchase, you explicitly agreed to our Terms of Service and Refund Policy, which clearly state: “All sales are final. No refunds. No exceptions.” However, in certain cases, and solely at Trustname’s discretion, a refund may be granted if we determine that the level of service provided did not meet reasonable expectations—please note that in most cases, refund requests will be declined.   In no event is the same Service eligible for more than one refund.  Service(s) must be cancelled before we can issue a refund.  No refunds will be made for domains that are involved in any type of abuse, including but not limited to trademark infringement. This includes domains that are the subject of and/or involved in a trademark infringement allegation and/or proceeding.  No refund will be made if your Service(s) are suspended or terminated for cause.  If purchased Service(s) include free domain name registration or a free SSL certificate as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the domain name or SSL certificate will be deducted from the refund amount. If the refund amount is less than the standard price for the domain or SSL certificate, you must either elect to pay the difference or forfeit the domain, in which case, ownership of the domain will revert back to Trustname.  All refunds are processed in U.S. dollars: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.  Unless specifically requested otherwise, all refunds are credited to your Trustname account balance.   Orders paid via Trustname account funds can only be refunded as account credit.    Payments made via credit card or PayPal may be eligible for a refund to the original payment method (see important note below).    Cryptocurrency payments are non-refundable, and no exceptions can be made.      If you choose to have your refund issued to your original payment method (such as a credit card or PayPal), you agree that — for compliance reasons — any future transactions using that same payment method will be permanently blocked. For future purchases and renewals, you will have the option to pay using your account balance or cryptocurrency only.    Trustname is not liable for any fees, conversion costs, or delays imposed by your bank, credit card issuer, or PayPal in the case of a refund.   Any processing fee(s) will be deducted from a refund.  Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).   Special Terms  Domain Name Registration   Unless this Refund Policy specifically provides for a refund, all fees for domain name registrations and related domain name Service(s) are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term.  New domain name registrations may be refundable, at the sole discretion of Trustname,  only if at the moment of initiation of the refund both the following conditions are met: (i) domain name refund is initiated within 96 hours from such domain name registration and (ii) more than 24 hours have passed from the moment of initiation of last refund of any other domain name registration. Please note that, in some cases, cancellation and refund are not available for new domain registrations due to restrictions imposed by the applicable registry or registry operating company.  The following ccTLD registries DO NOT permit refunds upon cancellation:  .ae (including .ae.org)  .ag  .ai  .am  .ar.com  .asia  .at  .au  .be  .bz  .ca  .cat  .cc  .ch  .cl  .cm  .cn.com  .com.au  .com.pt  .cx  .cz  .de (including .com.de)  .dk  .es (including .com.es, .nom.es, and .org.es)  .eu  .fi  .fm  .fr  .frl  .gg  .gr (including .gr.com)  .hu  .in (including .co.in, .in.net)  .is  .it  .jp  .jp.net  .la  .lc  .li  .lt  .lu  .lv  .mn  .mx (including .com.mx, .net.mx)  .nl  .nu  .pe  .ph  .pk  .pl (including .com.pl, .net.pl, .info.pl, .biz.pl)  .pm  .pt  .pw  .re  .ru (including .com.ru, .net.ru, and .org.ru)  .sc  .se (including .com.se)  .sg  .tf  .to  .tv  .uk (including .co.uk, .org.uk, .me.uk)  .us  .vc  .wf  .ws  .xxx  .yt    No refunds are available for fees paid for After Market Domain Names unless your After Market Domain Name registration is rejected or cancelled by Trustname, the registry or the third party seller.  No refunds are available for the Trustname Aftermarket subscription.  No refunds are available for fees paid for Premium Domain(s).  No refunds are available for fees paid for any of the following:  Additional fees paid for Pre-Orders, Sunrise or Landrush periods or participation in an Early Access Program; or  Fees paid for related Service(s).     Domain Name Transfers   Refundable only if both the following conditions are met: (i) the domain name transfer is unsuccessful and (ii) refund is initiated within 30 days from payment for such transfer.   In most cases of an unsuccessful attempt to transfer a domain name to Trustname, we will automatically refund any fees paid as an account credit.   Domain Name Renewal      Unless this Refund Policy specifically provides for a refund, all fees for domain name renewals and related domain name Service(s) are non-refundable, in whole or in part, even if your domain name is suspended, cancelled or transferred prior to the end of your then current registration term.  A domain name renewal may be refundable, at the sole discretion of Trustname, if you, the registrant, cancel the domain name renewal for a valid reason and the cancellation is processed within 5 days (120 hours) after renewal for the most of TLDs. Please note that, in some cases, cancellation and refund are not available for domain renewals due to restrictions imposed by the applicable registry or registry operating company.      Web Hosting      Unless this Refund Policy specifically provides for a refund, all fees for Web Hosting and related Service(s) are non-refundable, in whole or in part, even if your Web Hosting Service(s) are suspended or terminated prior to the end of your then current contract term.  Package fees for Shared Hosting, Stellar, Stellar Plus, Stellar Business, Reseller Hosting, Nebula, Galaxy Expert, Universe Pro, VPS hosting, VPS Pulsar, VPS Quasar, and VPS Magnetar may be refundable, at the sole discretion of Trustname, if you, the account holder, cancel within thirty (30) days after purchase. Only first-time Shared Hosting, Stellar, Stellar Plus, Stellar Business, Reseller Hosting, Nebula, Galaxy Expert, Universe Pro, VPS hosting, VPS Pulsar, VPS Quasar, and VPS Magnetar accounts are eligible for the 30-day money-back guarantee.  Renewals of Web Hosting may be refundable, at the sole discretion of Trustname, if you, the account holder, cancel your hosting within forty-eight (48) hours after the renewal.  In other cases a prorated refund may be provided upon consideration.  No refunds are available for the following:    Any additional features, services or upgrades added to your Web Hosting package and purchased at additional fee;  Any fees related to domain name registrations associated with your Web Hosting package;  Any fees related to SSL certificates associated with your Web Hosting package;      Private Email Hosting      Unless this Refund Policy specifically provides for a refund, all fees for private email hosting and related Service(s) are non-refundable, in whole or in part, even if your private email hosting Service(s) are suspended or terminated prior to the end of your then current contract term.  New purchase or renewal of a paid Private Email service may be refundable, at the sole discretion of Trustname, if you, the account holder, contact us to cancel the Private Email subscription for a valid reason and the cancellation is requested within 7 days after the charge.      SSL Certificates      Unless this Refund Policy specifically provides for a refund, all fees for SSL Certificates are non-refundable, in whole or in part.  If a refund is available, fees for SSL Certificates will be refunded in the form of an account credit.  In order to qualify for a refund you must do one of the following within ninety (90) days after purchase: that is, you must 1) obtain issuance and thereafter make a written request for a refund within fifteen (15) days of that date; 2) attempt at issuance and be unsuccessful, in which case the refund will be credited to your account automatically; or 3) make no attempt at issuance but make a written refund request to Trustname.      Ultimate Uptime Anycast DNS      Unless this Refund Policy specifically provides for a refund, all fees for Ultimate Uptime Anycast DNS and related Service(s) are non-refundable, in whole or in part, even if your Ultimate Uptime Anycast DNS Service(s) are suspended, cancelled or transferred prior to the end of your then current contract term.  Fees for the Services may be refundable, at the sole discretion of Trustname, if you cancel the Services within five (5) days after purchase.      Apps Marketplace      In most cases, Apps purchased or renewed through our Apps Marketplace may be refundable, at the sole discretion of Trustname, if you request cancellation and refund within twenty-four (24) hours after purchase/renewal.  No refunds are available for Apps which provide an immediate, one-time service and/or incur fees directly related to the product provided: such as, but not limited to, Trustname Legal and Business Card Maker.  If you purchase an App that provides for a trial period, you must cancel within the trial period to be eligible for any available refunds. That is, if you participate in a free trial period and thereafter continue to access or use the App after the trial period has passed, no refund is available.      Non-refundable Services     All other Services are non-refundable, including but not limited to:      Redemption Fees (recovery or reactivation of domain names);  Domain Name Renewals;  Domain Name Transfers (if the transfer is successful);  Extended Privacy Protection;  Google Workspace Email (upgrades and downgrades);   Website Migration;   Hosting Setup Fee;  Trustname Email Storage Addon;  Trustname Email AI Addon;  Trustname Email Security Addon;  Any Services purchased or acquired at a reduced fee or on promotion; or  All paid support services (fees paid by you to Trustname for providing non-service related support, such as domain name investigation if involved in an abuse, trademark infringement allegation, and/or proceeding).   Refund Requests     If you think you are eligible for a refund, you can submit a helpdesk ticket. You must include the following information in your request:      Acknowledging that you have read our Refund Policy  Why you are asking for a refund  Transaction identifying information (e.g. account username, support pin, transaction number, domain name, date of purchase)   Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.     The purpose of the refund is for customers to try and understand whether the services provided by Trustname suit their needs. In any way, Trustname will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Trustname remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.     Once submitted, we will review your request and may require that you provide additional information. You acknowledge that you must provide a timely response to information requested. Failure to provide the information we need to evaluate your request may result in a closure of your request. Therefore, we ask you to please check your inbox so that we can provide the best support possible.     Chargebacks     If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your Trustname account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that Trustname may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your Trustname account and any domain names or Trustname services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your Trustname account to limit the risk of payment fraud.     In the event a Chargeback is performed, your Trustname account may be blocked without the option to re-purchase or re-use it, and any data contained in such a Trustname account, including any certain content, features, or capacity of your Trustname account may be subject to cancellation and loss of data.      Your use of the Trustname Services and the ability to checkout using credit card will not resume until you:      verify the payment method used for the disputed transaction, either by providing:   proof of the payment; or   a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four)  digits.   pay any applicable fees in full, including any fees and expenses incurred by Trustname and/or any third party services for each Chargeback received (including fees for Trustname Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).      Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.     If you have any questions or concerns regarding a payment made to Trustname, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the Trustname Services from being canceled and your Trustname account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the Trustname Services purchased (and charged-back) by you.     We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the Services rendered thereafter.     Contacts     If you have questions about our Refund Policy, you can contact Trustname at support@trustname.com     You may also contact us at:     Fewmoretaps OÜ doing business as Trustname     Roseni tn 13  Harju maakond  Kesklinna linnaosa  Tallinn, 10111  Estonia       

Refund Policy

Congratulations on purchasing your domain name! As a domain name holder, or a registrant, you’re now an official owner of the domain name. If you registered your domain name on our platform, you’re bound by an agreement with Trustname, a company authorized by the Internet Corporation for Assigned Names and Numbers (<a href="https://www.icann.org" rel="noreferrer" target="_blank">ICANN</a>) to manage domain registrations. As a new domain owner at Trustname, you have certain rights and responsibilities to ensure proper domain management. Your control over your domain allows you to do the following:<ul class="list-bullet"><li>manage your domain name effectively;</li><li>assign access to the right people;</li><li>manage the renewal process;</li><li>make necessary changes;</li><li>prevent hackers from stealing your domain;</li><li>adhere to our policies.</li></ul><h2>Rights of Domain Name Registrants</h2> When you register your domain, you enter into a contract with your Registrar, or Domain Name Provider. This registration and any privacy or proxy services you use must comply with the Registrar’s terms of use. Here are the rights you’re entitled to:<ol class="list-colored"><li>The identity of your ICANN Accredited Registry Service.</li><li>The identity of any proxy or privacy service provider linked with your Domain Name Provider.</li><li>The terms and conditions of your Registrar, including pricing details for web address registrations.</li><li>The customer support services available from your Registrar and the privacy services provider and how to access them.</li><li>The process for raising concerns and resolving disputes with your Registry Service and any associated privacy services.</li><li>Instructions on your Registrar’s processes for registering, managing, transferring, renewing, and restoring your site address, including any proxy or privacy services offered.</li><li dir="ltr">By default, domain names are registered under Perfect Privacy LLC's contact name, not yours, unless you specifically request otherwise. You can request that the domain name's registration be formally transferred to you. This transfer means that you will be officially registered as the domain name's owner with the relevant registry operator. To make this change, you can change the contact information associated with the domain name in your Trustname account to reflect your information.</li></ol>Additionally, you’re protected from false advertising and deceptive practices by your Domain Provider or any affiliated proxy services. This includes misleading notices, hidden fees, and any practices illegal under the consumer protection law in your residence. <h2>Responsibilities of Domain Name Registrants</h2> As a Domain Name Registrant, you have the following responsibilities:<ol class="list-colored"><li>You must ensure compliance with the terms and conditions established by your Domain Provider, including relevant policies from your Registrar, the Registry, and the ICANN.</li><li>You must regularly review the current Registration Agreement provided by your Registry Service, including any updates that may occur.</li><li>Your web address registration and usage are solely your responsibility, and it’s crucial to ensure its appropriate use and adherence to relevant regulations.</li><li>For accurate identification in directories such as WHOIS, you must provide precise information and promptly update it to reflect any changes.</li><li>You must respond to inquiries from your Domain Provider within 15 days and keep your Registrar account information up to date. If you opt for automatic renewal of your web address registration, it’s crucial to maintain current and funded payment information.</li></ol>Here are some additional resources on ICANN’s website to help you understand your rights, benefits, and responsibilities as a domain name registrant:<ul class="list-bullet"><li><a href="https://www.icann.org/resources/pages/educational-2012-02-25-en" rel="noreferrer" target="_blank">Registrant Educational Materials</a></li><li><a href="https://www.icann.org/resources/pages/responsibilities-2014-03-14-en" rel="noreferrer" target="_blank">Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreement</a></li><li><a href="https://www.icann.org/resources/pages/benefits-2013-09-16-en" rel="noreferrer" target="_blank">Registrant’s Benefits &amp; Responsibilities</a></li></ul>

 Congratulations on purchasing your domain name!     As a domain name holder, or a registrant, you’re now an official owner of the domain name. If you registered your domain name on our platform, you’re bound by an agreement with Trustname, a company authorized by the Internet Corporation for Assigned Names and Numbers (ICANN) to manage domain registrations.     As a new domain owner at Trustname, you have certain rights and responsibilities to ensure proper domain management. Your control over your domain allows you to do the following:   manage your domain name effectively;  assign access to the right people;  manage the renewal process;  make necessary changes;  prevent hackers from stealing your domain;  adhere to our policies.   Rights of Domain Name Registrants     When you register your domain, you enter into a contract with your Registrar, or Domain Name Provider. This registration and any privacy or proxy services you use must comply with the Registrar’s terms of use. Here are the rights you’re entitled to:   The identity of your ICANN Accredited Registry Service.  The identity of any proxy or privacy service provider linked with your Domain Name Provider.  The terms and conditions of your Registrar, including pricing details for web address registrations.  The customer support services available from your Registrar and the privacy services provider and how to access them.  The process for raising concerns and resolving disputes with your Registry Service and any associated privacy services.  Instructions on your Registrar’s processes for registering, managing, transferring, renewing, and restoring your site address, including any proxy or privacy services offered.  By default, domain names are registered under Perfect Privacy LLC's contact name, not yours, unless you specifically request otherwise. You can request that the domain name's registration be formally transferred to you. This transfer means that you will be officially registered as the domain name's owner with the relevant registry operator. To make this change, you can change the contact information associated with the domain name in your Trustname account to reflect your information.   Additionally, you’re protected from false advertising and deceptive practices by your Domain Provider or any affiliated proxy services. This includes misleading notices, hidden fees, and any practices illegal under the consumer protection law in your residence.     Responsibilities of Domain Name Registrants     As a Domain Name Registrant, you have the following responsibilities:   You must ensure compliance with the terms and conditions established by your Domain Provider, including relevant policies from your Registrar, the Registry, and the ICANN.  You must regularly review the current Registration Agreement provided by your Registry Service, including any updates that may occur.  Your web address registration and usage are solely your responsibility, and it’s crucial to ensure its appropriate use and adherence to relevant regulations.  For accurate identification in directories such as WHOIS, you must provide precise information and promptly update it to reflect any changes.  You must respond to inquiries from your Domain Provider within 15 days and keep your Registrar account information up to date. If you opt for automatic renewal of your web address registration, it’s crucial to maintain current and funded payment information.   Here are some additional resources on ICANN’s website to help you understand your rights, benefits, and responsibilities as a domain name registrant:   Registrant Educational Materials  Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreement  Registrant’s Benefits & Responsibilities  