Privacy & Proxy Service Public Procedures

These procedures apply to Trustname-sponsored domain names using the Suggested Default Contact Proxy Service and/or the WHOISPPS Privacy Service. They are published to explain the providers' service terms and procedures for third-party reports, communications, termination, reveal/publication and support.

1. Providers and Roles

Trustname's privacy and proxy services may use multiple independent privacy and proxy providers. The role of each provider is determined by the configuration applicable to the individual Domain Name.

1.1 Perfect Privacy LLC

Provider: Perfect Privacy LLC

Eligible Roles:

• Privacy Registrant;
• Proxy Service Provider and Registered Name Holder; and/or
• Privacy or related service provider where applicable.

Business Address:
Hamilton Development Unit B
Charlestown, Nevis West Indies
St. Kitts & Nevis

Perfect Privacy LLC may act as the Registered Name Holder for a Domain Name where it is identified as such in Trustname's applicable domain-level registration record.

Perfect Privacy LLC may also perform another permitted privacy or proxy-related function depending on the applicable configuration.

1.2 WHOIS Privacy Protection Service LLC

Provider: WHOIS Privacy Protection Service LLC (“WHOISPPS”)

Eligible Roles:

• Privacy Registrant;
• Proxy Service Provider and Registered Name Holder;
• Privacy Service Provider;
• alternative-contact provider; and/or
• communication-relay provider.

Business Address:
9561 Satellite Boulevard
Suite 317-FKN1103319
Orlando, FL 32837
United States

WHOISPPS may act as the Registered Name Holder for a Domain Name where it is identified as such in Trustname's applicable domain-level registration record.

WHOISPPS may alternatively act solely as a Privacy Service Provider by supplying alternative reliable contact information, masking, forwarding or communication-relay functionality without becoming the Registered Name Holder.

1.3 Domain-Level Role Determination

The actual role of Perfect Privacy LLC and WHOISPPS is determined separately for each Domain Name.

Depending on the applicable configuration:

The appearance of a provider's name, address, telephone number, email address or relay information in RDAP, RDDS, WHOIS or another registration-data output does not, by itself, determine whether that provider is the Registered Name Holder.

The Registered Name Holder is the entity identified as such in Trustname's applicable domain-level registration record.

A modification affecting only an additional Privacy Service or relay layer does not necessarily change the Registered Name Holder.

Where the applicable Registered Name Holder or its material registration data changes, Trustname will process the modification as a Change of Registrant where required under the applicable ICANN Transfer Policy and Domain Registration Agreement.

1.4 Registrar

Registrar: Fewmoretaps OÜ d/b/a Trustname

Address:
Roseni tn 13
Tallinn 10111
Estonia

Trustname administers customer support, domain management, registration-data, privacy/proxy and compliance workflows for registrations it sponsors.

Trustname maintains the registrar registration records used to determine the applicable Registered Name Holder and administers any required Change of Registrant process in accordance with applicable ICANN policies, Registry requirements and Trustname agreements.

2. Pricing

The Trustname customer price for the Proxy Service and second-layer Privacy Service is currently US$0 additional charge for eligible domain registrations unless a checkout or pricing page states otherwise.

3. Reporting Abuse

Reports concerning abuse of a protected domain should be submitted through Trustname's published Report Abuse form or abuse@trustname.com. The report should identify the domain, describe the alleged conduct and provide evidence reasonably sufficient to investigate. DNS Abuse reports are handled under Trustname's Abuse Policy and applicable ICANN requirements.

4. Trademark and Other Rights Reports

Trademark, copyright and other rights complaints may be submitted through Trustname's published reporting channels. A complaint does not automatically establish infringement, require domain suspension or require disclosure of a P/P Customer. Trustname and the applicable provider will review the request according to the registrar's role, applicable dispute-resolution mechanisms, evidence supplied, applicable law and binding legal process.

5. Communications Relay

Privacy/proxy contact mechanisms are intended to permit legitimate communication concerning a domain while limiting unnecessary public exposure of underlying customer contact data. Appropriate communications may be relayed to Trustname and then to the relevant customer or recipient. Unsolicited commercial mail, bulk messages, malware, harassment, clearly irrelevant material and communications that abuse the relay may be filtered, rejected or discarded.

6. Termination or Removal of Service

A privacy/proxy layer may be removed or terminated if requested by the authorized customer; the registration becomes ineligible; required information is materially inaccurate and not corrected; an applicable agreement is materially breached; continued service would violate applicable law, ICANN policy or registry requirements; a binding legal obligation requires a change; the registration expires, transfers or is cancelled; or provider infrastructure is materially abused. Where practicable and legally permitted, notice and an opportunity to cure will be provided before non-urgent termination.

7. Reveal or Publication of Underlying Data

Underlying customer identity/contact data are not disclosed merely because a third party asks for them. Disclosure may occur when required by applicable law, binding legal process, applicable ICANN or registry policy, a binding dispute proceeding, or another lawful basis described in Trustname's Privacy Policy. For a Proxy Service, Perfect Privacy LLC may also disclose the licensee's current identity and contact information when it reasonably determines disclosure is necessary in response to reasonable evidence of actionable harm in order to address the liability framework applicable to a Registered Name Holder that licenses a domain to a third party.

8. Support

Customers obtain support through the Trustname Help Center and ticket system. Third parties should use Trustname's abuse, disclosure-request or contact mechanisms appropriate to the nature of the request. WHOISPPS does not hold end-customer personal registration data for the operation of its standard privacy layer and generally redirects requests for underlying registration data to Trustname.

9. Service Eligibility

Privacy/proxy services are available only for TLDs and registrations where the configuration is technically supported and permitted by registry policy, ICANN requirements and applicable law. Trustname may disable one or both layers for an ineligible TLD or registration.