Abuse Reporting Procedures

You can use this page to file an abuse report about a domain registered with us. Before doing so, it is extremely important that you understand our policies and the services we do and do not provide.

Key Takeaways

• Use the Official Form  – Always use the dedicated Abuse Report Form for the most efficient processing. Email submissions may be redirected to this form.
• Provide Evidence  – All reports must be supported by clear and concrete evidence. The type of evidence required varies by the nature of the abuse.
• Support Code  – Obtain a support code from the linked article for each complaint type before submission. Abuse reports without a valid code will be discarded.
• Response Time  – Expect an average response time of 24 to 72 hours. Complex cases may take up to 7 days.
• Legal Limitations  – We do not determine the legality of website content and will only act on clear violations of our terms or upon direction from legal authorities.

TABLE OF CONTENTS

• Key Takeaways
• General Reporting Guidelines
• DMCA, Copyright & Trademark Complaints
• Phishing & Pharming
• Malware & Botnets
• Hacking Activity
• Spam & Email Abuse
• Pharmacy Complaint
• Hijacking & Domain Name Dispute
• CSAM (Child Abuse)
• Invalid Whois
• Other Illegal Activities, Scams & Fraud
• Someone is Saying Something About Me that I don’t like...
• Privacy Concerns
• Submitting an Abuse by Email
• Please Keep In Mind
• What Happens Next?
• Reporting Grievances From India

If you need to report a domain name, email address, or IP address that is involved in illegal or abusive activity, here are some tips to help make the process easier. Expect an average response time of 24 to 72 hours, although some complex cases may take up to 7 days before we get back to you.

General Reporting Guidelines

The following list explains the most common types of abuse we investigate and the evidence we need from you to support our investigation. Following these guidelines will help us investigate and respond to abuse complaints more effectively.

DMCA, Copyright & Trademark Complaints

Useful evidence and additional information are needed to report

• An official DMCA take down notice or formal notice of trademark infringement that meets all DMCA requirements as set forth in our Copyright and Trademark Policy.

Steps required to submit a report

1. Carefully review the DMCA, Copyright & Trademark Complaints Reporting Process.
2. Obtain a support code number from the article, which is necessary for the submission of a complaint.
3. For more efficient processing, please submit the Abuse Report Form - DMCA, Copyright & Trademark Complaints.
4. UDRP/URS disputes are submitted using our special UDRP form.

Notes and advice

• In the case of a trademarked domain name, we recommend that you seek resolution through the UDRP or URS in accordance with ICANN's Dispute Resolution Policy.
• Alternatively, you may pursue the matter in a U.S. court of competent jurisdiction.

Phishing & Pharming

Useful evidence and additional information needed to report

• Abusive Domain Name(s)
• Target of the attack (legitimate domain or website URL)
• Country your IP address belongs to (the content may be geo blocked, so we will try using the corresponding proxy)
• User-agent (mobile phone, PC) and browser (the content may vary depending on the device and software);
• If possible, an example phishing email, including the full email header information.

Steps required to submit a report

1. Carefully review the Phishing & Pharming Reporting Process.
2. Obtain a support code number from the article, which is necessary for the submission of a complaint. Abuse reports without a valid code will be discarded.
3. For more efficient processing, please submit the Abuse Report Form - Phishing & Pharming.

Notes and advice

• The website must be live and contain a login area.
• If you clicked on a link or opened an attachment from a suspected phishing email, then you should run a virus check on your computer just to be safe.

Malware & Botnets

Useful evidence and additional information are needed to report

• Abusive Domain Name(s).
• Abusive URL(s) with full domain path. Example: hxxps://example.com/malware.
• Evidence of the distribution of malware.

Steps required to submit a report

1. Carefully review the Malware Botnets Reporting Process.
2. Obtain a support code number from the article, which is necessary for the submission of a complaint.
3. For more efficient processing please submit the Abuse Report Form - Malware, Botnets & Spam.

Hacking Activity

Useful evidence and additional information are needed to report

• Abusive Domain Name(s).

• Abusive URL(s) with full domain path. Example: hxxps://example.com/hacking.

• Abusive IP address.
• Date and time (including the time zone) of when the abuse took place.
• Full unmasked log of the attack generated by your firewall (with the source and destination IPs/domains, user-agent, timestamps and time zone).

Steps required to submit a report

1. Carefully review the Malware & Botnets Reporting Process.
2. Obtain a support code number from the article, which is necessary for the submission of a complaint.
3. For more efficient processing please submit the Abuse Report Form - Hacking Activity.

Spam & Email Abuse

Useful evidence and additional information are needed to report

• A copy of a spam email, including:
  1. "From" Address.
  2. "To" Address.
  3. Full Email Headers.
  4. Email Content.

Steps required to submit a report

1. Report to FTC.
2. Carefully review the Spam Reporting Process.
3. Obtain a support code number from the article, which is necessary for the submission of a complaint.
4. For more efficient processing please submit the Abuse Report Form - Malware, Botnets & Spam.

Notes and advice

• Legitimate emails are those complying with the requirements of the CAN-SPAM Act.

Pharmacy Complaint

Useful evidence and additional information are needed to report

• Abusive Domain Name(s).
• Abusive URL(s) with full domain path. Example: hxxps://example.com/oxy.
• Screenshot of the abusive page.

Steps required to submit a report

1. Carefully review the Pharmacy Complaint Reporting Process.
2. Obtain a support code number from the article, which is necessary for the submission of a complaint.
3. For more efficient processing, please submit the Abuse Report Form - Pharmacy Complaint.

Notes and advice

• Please note that a site may look like a fake pharmaceutical site, but still be licensed to do business in another jurisdiction. After all, the Internet is global.
• We only take strict immediate action against sites that distribute opioids, including synthetic opioids such as fentanyl, and pain relievers that are legally available by prescription, such as oxycodone (OxyContin®), hydrocodone (Vicodin®), codeine, morphine, and similar.

Hijacking & Domain Name Dispute

Steps required to submit a report

1. Carefully review the Hijacking & Domain Name Dispute Reporting Process.
2. Obtain a support code number from the article, which is necessary for the submission of a complaint.
3. For more efficient processing please submit the Abuse Report Form - Hijacking & Domain Name Dispute.

CSAM (Child Abuse)

Useful evidence and additional information needed to report

• Abusive Domain Name(s).
• Abusive URL(s) with full domain path. Example: hxxps://example.com/csam.
• DO NOT send examples to the registrar.

Steps required to submit a report

1. Carefully review the CSAM (Child Abuse) Reporting Process.
2. Obtain a support code number from the article, which is necessary for the submission of a complaint.
3. For more efficient processing please submit the Abuse Report Form - CSAM (Child Abuse).

Notes and advice

• All concerns about child abuse or exploitation material must be sent to the appropriate national authority.

Invalid Whois

Useful evidence and additional information needed to report

• Abusive Domain Name(s).
• Incorrect Contact Details.
• Because the registrant is not required to respond to an email, phone, or postal request, we will need clear evidence that the email is invalid (such as a bounce or a returned email with the header), the phone is invalid (such as a disconnect), or the mail was returned as undeliverable.

Steps required to submit a report

1. Go to our Whois Domain Lookup page and search for the domain.
2. Сarefully review the Inaccurate Whois Reporting Process.
3. Obtain a support code number from the article, which is necessary for the submission of a complaint.
4. For more efficient processing please submit the Abuse Report Form - Inaccurate Whois.

Notes and advice

• Whois privacy protection and proxy services such as Njalla or Harakiri are allowed according to their TOS and agreement with a user (actual domain registrant).
• The reports related to this kind of inaccurate Whois data will be ignored as ICANN allows the use of such services.
• If your information has been used for an invalid registration, please let us know.

Other Illegal Activities, Scams & Fraud

Useful evidence and additional information are needed to report

• Abusive Domain Name(s).
• Abusive URL(s) with full domain path. Example: hxxps://example.com/fraud.
• Abusive URL(s).
• Paid invoices or receipts.
• Screenshot of the abusive page.
• Email with full header and body (in case of email fraud).

Steps required to submit a report

1. You should always first report illegal activity to your local law enforcement authorities.
2. Carefully review the Terrorism and Other Illegal Activities Reporting Process.
3. Obtain a support code number from the article, which is necessary for the submission of a complaint.
4. For more efficient processing please submit the Abuse Report Form - Other Illegal Activities.

Notes and advice

• If you believe you are the victim of an Internet crime, or if you are aware of an attempted crime, you can file a complaint through the Internet Crime Complaint Center.
• You may also contact your lawyer(s) or your local authorities in order to get the issue resolved.

Someone is Saying Something About Me that I don’t like...

Useful evidence and additional information are needed to report

• Abusive Domain Name(s).
• Abusive URL(s) with full domain path. Example: hxxps://example.com/sh*t

Steps required to submit a report

1. Carefully review this article.

Notes and advice

• You should always report illegal activity to your local law enforcement agency.
• Additionally, you can submit a report to the domain name registrant asking to remove the content you don’t like and explaining why.

Privacy Concerns

For concerns regarding Privacy or GDPR, please refer to our Privacy Policy or get in touch privacy@trustname.com

Submitting an Abuse by Email

If you email us a complaint via abuse@trustname.com, you will likely receive an automated response directing you to use the abuse reporting form instead. Incomplete or misdirected complaints sent through the email channel burden registrar abuse teams, resulting in slower response times to actionable complaints.

As always, please support your allegations with concrete evidence and/or any other relevant information to verify the abuse incident and help us take appropriate action. Keep in mind that evidence may vary depending on the type of issue you’re reporting.

Please Keep In Mind

• We can’t guarantee any particular outcome, but we’ll review your complaint and contact you only if necessary.
• Your complaint will be evaluated for merit and acted on where appropriate.
• You will not receive updates regarding the evaluation or outcome of the complaint.
• We reserve the right to use your complaint to substantiate the abuse to our customers when necessary.
• Complaints are tracked by our team for the purposes of improving anti-abuse processes and threat mitigation.
• If you submit your report using the abuse reporting form, additional submissions from your email address within 24 hours won’t receive another notice of receipt.

What Happens Next?

When we receive abuse complaints via our Abuse Reporting Form, we follow the steps outlined below

1. We determine whether the complaint is directly related to the use of our services. For example, since we do not provide website hosting, we are not the party storing or distributing allegedly infringing content, sending emails that you may consider spam, etc. Nameserver information can often be used to identify a web hosting provider, so that a complaint can be submitted to them.
2. If the complaint is directly related to our services, we will contact the registrant and/or account holder and ask them to respond to the complaint within 72 hours. If they respond and we are satisfied that their response does not violate our Terms of Use, we will close the complaint. Why?
3. If we do not receive a response from the account holder or registrant within 72 hours, and we find the report(s) in the complaint to be in violation of our terms, we may take additional action at that time.

Reporting Grievances From India

Please report abuse using our existing reporting procedures as outlined above via our abuse reporting form. For anything outside of this scope, please contact our Grievance Officer by email at lea@trustname.com or by mail

Fewmoretaps OU d/b/a Trustname.com

ATTN: Grievance OfficerRoseni tn 13Tallinn, 10111Estonia