Payment Fraud and Chargebacks: Account Consequences and Reinstatement Fees
Users found to be involved in credit card fraud or other payment fraud are subject to account and service restrictions. This article explains what happens to your account and how to restore access.
What Happens If Fraud Is Detected
If fraudulent activity is identified on your account, the following actions are taken:
Your credit card or other payment method is permanently disabled on the account
All related domains are suspended
Outstanding fees must be paid in full before domains and services are restored
Your account itself is not locked — you can still log in and access your account to view outstanding fees and complete payment. It is only the payment method and the affected domains and services that are suspended.
Reinstatement Fees
To restore access to your account, the following fees apply in accordance with our Registration Agreement:
Administrative fee: $200 per disputed transaction
Chargeback and domain registration fee: $60 per transaction
Fees apply per disputed transaction.
How to Pay Reinstatement Fees
Because the payment method on file has been disabled due to fraudulent activity, reinstatement fees cannot be charged back to the same card. Instead, fees must be added to your account wallet using cryptocurrency.
Cryptocurrency is used for reinstatement payments because it cannot be disputed, reversed, or charged back once confirmed, which protects both your account and our systems from repeat fraud during the reinstatement process.
To pay:
Log in to your account
Go to your account wallet
Add funds using a supported cryptocurrency to cover the total outstanding fees
Once the wallet balance covers the fees, contact Support to complete reinstatement
Domains and services are restored once the fees have been paid in full through the wallet.
Credit Card & Fraud Prevention
To protect our customers and keep prices low for everyone, we monitor card transactions for fraud.
Credit card payments may be disabled on an account if fraudulent activity is detected. In that event, all related domains and services are suspended until all outstanding fees are covered, including any chargeback fees.