Help Center

Payment Fraud and Chargebacks: Account Consequences and Reinstatement Fees

Users found to be involved in credit card fraud or other payment fraud are subject to account and service restrictions. This article explains what happens to your account and how to restore access.


What Happens If Fraud Is Detected

If fraudulent activity is identified on your account, the following actions are taken:

  • Your credit card or other payment method is permanently disabled on the account

  • All related domains are suspended

  • Outstanding fees must be paid in full before domains and services are restored

Your account itself is not locked — you can still log in and access your account to view outstanding fees and complete payment. It is only the payment method and the affected domains and services that are suspended.


Reinstatement Fees

To restore access to your account, the following fees apply in accordance with our Registration Agreement:

  • Administrative fee: $200 per disputed transaction

  • Chargeback and domain registration fee: $60 per transaction

Fees apply per disputed transaction.


How to Pay Reinstatement Fees

Because the payment method on file has been disabled due to fraudulent activity, reinstatement fees cannot be charged back to the same card. Instead, fees must be added to your account wallet using cryptocurrency.


Cryptocurrency is used for reinstatement payments because it cannot be disputed, reversed, or charged back once confirmed, which protects both your account and our systems from repeat fraud during the reinstatement process.


To pay:

  • Log in to your account

  • Go to your account wallet

  • Add funds using a supported cryptocurrency to cover the total outstanding fees

  • Once the wallet balance covers the fees, contact Support to complete reinstatement

Domains and services are restored once the fees have been paid in full through the wallet.


Credit Card & Fraud Prevention

To protect our customers and keep prices low for everyone, we monitor card transactions for fraud.


Credit card payments may be disabled on an account if fraudulent activity is detected. In that event, all related  domains and services are suspended until all outstanding fees are covered, including any chargeback fees.


Read the full policy in our Terms of Service.

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